Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. Please get in contact with our team if you require assistance with making a return.

Our number one priority is customer satisfaction, so please get in touch with us if we can be of any assistance or if you are experiencing any difficulties with your product. We're here to help, and we're knowledgeable on every product that we offer.


To return your product, contact us for the appropriate mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  This may be negotiated with our team depending on individual case circumstances where we may feel it necessary that we cover those expenses. Contact Us for further assistance.


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We cater to caffeine lovers, bringing Coffee and Tea equipment to your workplace and home. Coffee brewing equipment is the simple way to take control of every element of your morning ritual. Please don't hesitate to contact us for any assistance or to just get geeky, we'd love to help you improve your coffee station.  

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Copyright © 2018 Civilised Addict Melbourne Pty Ltd

ABN: 63 608 054 904 | ACN: 608 054 904 | All Rights Reserved. .

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